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Help with My Order

Orders delivery, tracking, payment and more


Returns And Refund

Know how to return an item and get your money back

My Account

All account related help, account settings and addresses

Fees, Rules And Policies

Fees, rules & policy


FREQUENTLY ASKED QUESTIONS

WHO IS SHIV-NARESH?

SHIV-NARESH IS A COMMANDING INDIAN SPORTSWEAR BRAND WHICH DEALS IN APPARELS, FOOTWEAR, AND SPORTS EQUIPMENT. FOR MORE THAN 3-DECADES, WE ARE GIVING OUR SERVICES TO CONSUMERS OF ALL AGES.

WHAT DO YOU DO?

WE GIVE OUR COMPELLING SERVICES TO ALL MEN AND WOMEN WITH OUR PRODUCTS RANGING FROM T-SHIRTS TO FOOTWEAR AND HEADGEARS TO HAND GLOVES. WE SELL SPORTS APPARELS AND EQUIPMENT PAN INDIA.

WHY SHOULD I BUY SHIV-NARESH PRODUCTS?

WE DON’T FORCE ANYONE TO BUY. WE RATHER FOCUS ON MAKING OUR CONSUMERS ENCHANTED WITH OUR WORK AND SERVICES. ALSO, WE HAVE ALL THE PRODUCTS WHICH ARE COST-EFFECTIVE, HAVE TOP-NOTCH QUALITY, AND ARE MOST COMFORTABLE WITH ITS SPORTS CENTRIC DESIGN FIT. WE ARE SURE OF NOT LETTING YOU LEAVE EMPTY HANDED.

WHERE CAN WE FIND SHIV-NARESH PRODUCTS?

EVERYWHERE YOU GO WITHIN INDIA YOU WILL FIND US IN THE VICINITY. WITH PAN INDIA PRESENCE, OUR PRODUCTS CAN BE PURCHASED FROM OUR ONLINE AND OFFLINE STORES. APART FROM OUR WEBSITE PRODUCTS ARE AVAILABLE ON AMAZON, MYNTRA, JABONG, PAYTM. YOU ARE WELCOMED TAKE A LOOK.

HOW CAN I BUY SHIV-NARESH PRODUCTS?

YOU CAN BUY THEM EITHER OFFLINE (FROM STORES & DEALERS) OR ONLINE VIA SHIV-NARESH WEBSITE OR OTHER SHOPPING SITES.

WHAT IS THE MODE OF PAYMENT?

FOR YOUR EASE, WE ACCEPT BOTH CARD AND CASH PAYMENTS. ALSO, WE HAVE AN OPTION OF CASH ON DELIVERY, IN CASE YOU MAKE A PURCHASE ONLINE.

WHAT IF I DON’T RECEIVE DELIVERY ON TIME?

NO WORRIES, PLEASE CONTACT OUR CUSTOMER CARE FOR ANY QUERY AND SIT BACK AND RELAX. WE WILL DO ALL THE NECESSARY WORK.

WHAT IF I DON’T GET SATISFIED WITH THEIR PRODUCTS?

WE ARE SURE THIS WON’T HAPPEN. IF, IN CASE IT HAPPENS, GIVE US A CALL, AND WE WILL RESOLVE ALL YOUR ISSUES.

WHAT IS THE MAJOR DIFFERENCE BETWEEN SHIV-NARESH PRODUCTS AND ITS COMPETITORS?

THERE ARE A LOT OF DIFFERENCES. BUT HERE ARE FEW JUST FOR YOU. UNLIKE OUR COMPETITORS, WE CATER TO EVERY SPORT IN INDIA LIKE HOCKEY, FOOTBALL, BOXING, WRESTLING, AND MORE. WE DON’T GIVE PREFERENCE TO A SINGLE SPORT BECAUSE WE LOVE THEM ALL EQUALLY, JUST LIKE WE YOU ALL EQUALLY.

HOW CAN I RESET MY PASSWORD?

IT IS EASY. THE OPTION IS AVAILABLE ON YOUR PROFILE OR ACCOUNT SETTINGS.

HOW DO I RETURN MY PRODUCT?

PLEASE KEEP IN MIND THE RETURN IS ONLY FOR ONLINE PURCHASES. YOU CAN MAKE A REQUEST IN YOUR ORDER HISTORY.

WHICH PRODUCT SIZE CHART THE WEBSITE FOLLOWS?

WE HAVE OUR CHART SPECIFIED WITH EACH GARMENT DETAIL. IF YOU ARE STILL CONFUSED WITH OUR SPECIFICATIONS, YOU CAN ALWAYS FOLLOW US/UK SIZE CHARTS.

IS THERE ANY LIMIT ON COD?

NO. WE DON’T LIKE TO RESTRICT YOUR SHOPPING.

YOUR WEBSITE DOESNOT HAVE SSL CERTIFICATE. HOW CAN I TRUST YOUR SECURITY?

DO NOT WORRY. YOU ARE SAFE WITH US. ALSO, OUR TEAM IS WORKING ON IT. THEREFORE, WE WILL HAVE IT VERY SOON.

WHAT IS YOUR PRIVACY POLICY?

WE WOULD TELL YOU, BUT WE CAN’T READ THE TEXT HERE. SO, PLEASE VISIT OUR PRIVACY POLICY SECTION FOR EVERY DETAIL.

WHAT ARE THE RECENT COLLABORATIONS?

THE MOST RECENT IS COMMONWEALTH GAMES 2018. APART FROM THIS, SHIV-NARESH HAS BEEN ASSOCIATED WITH KHELO INDIA, BOLLYWOOD VENTURES LIKE AZHAR, MARY KOM, BUDHIA, KKR, ADANI GROUP (FORTUNE GIANTS). KEEP AN EYE ON OUR LATEST BOLLYWOOD PROJECT ‘SOORMA’

SUPPORT QUERIES

HOW LONG DOES DELIVERY TAKE?

WE HATE TO MAKE YOU WAIT LONG FOR YOUR PRODUCT. SO, WE HAVE KEPT A STANDARD DURATION OF 5-8 BUSINESS DAYS AT MAX. IF IT EXCEEDS THIS PERIOD, YOU CAN CALL US, BUT WE ARE SURE THIS WILL NOT HAPPEN.

HOW DO I CHECK MY ORDER STATUS?

THE OPTION IS AVAILABLE IN YOUR PROFILE UNDER YOUR ORDERS OR MY ORDERS.

WHAT SHOULD I DO IF I RECEIVE WRONG PRODUCT?

JUST CHILL. FIRSTLY, WE’RE SURE YOU WON’T GET THE WRONG PRODUCT BECAUSE JUST LIKE YOU WE ARE LAZY TO DO THE WORK FOR THE SECOND TIME. THEREFORE, WE DO IT WITH UTMOST CARE IN ONE GO. IF WE FAIL TO DO SO IN ONE GO, PLEASE DON’T HESITATE TO CALL US. WE ARE JUST LIKE YOU AND MISTAKES HAPPEN. WE WILL BE AVAILABLE 24*7 TO HELP YOU WITH IT.

HOW MANY DAYS DO I HAVE TO RETURN MY PRODUCT?

AH!! THAT’S A SAD QUESTION, BUT WE ARE STILL HERE. YOU WILL HAVE AS MANY AS 10 DAYS FROM THE DATE OF DELIVERY.

HOW CAN I RETURN MY PRODUCT?

WELL, IT HAS BEEN MENTIONED EARLIER THAT ONLY ONLINE BOUGHT PRODUCTS CAN BE RETURNED. YOU CAN CONDUCT THE PROCESS VIA ONLINE RETURN IN ORDER HISTORY.

CAN I EXCHANGE MY PRODUC?

OF COURSE, WE WANT TO HAVE YOUR STYLE NOT JUST ANY APPAREL PURCHASE. THE EXCHANGE OPTION IS AVAILABLE FOR BOTH ONLINE & OFFLINE STORES.

HOW CAN I CANCEL MY PRODUCT?

IT IS SAD TO ANWER, BUT WE STILL HAVE A CANCEL OPTION. YOU CAN ONLY AVAIL IT UNTIL THE DISPATCH OF THE PRODUCT.

DO I NEED AN ACCOUNT ON WEBSITE FOR PLACING ORDER?

NO, BUT WE SUGGEST YOU KEEP ONE. IN CASE YOU WANT TO HAVE FURTHER FACILITIES LIKE RETURN OR TRACK ETC. YOU NEED AN ACCOUNT.

I HAVE RECEIVED AN EMAIL STATING ‘MY ORDER HAS BEEN CANCELLED AND WILL NOT BE SHIPPED’. WHAT SHOULD I DO?

NOT BE SHIPPED.’ WHAT SHOULD I DO?

IN THIS CASE, WE REQUEST YOU TO PLEASE CALL US ASAP.

HOW DO I CHANGE MY PERSONAL INFORMATION ON WEBSITE?

FOLLOW AN EASY PROCESS. CLICK ON THE EDIT OPTION IN YOUR PROFILE OR ACCOUNT SETTINGS AND MAKE NECESSARY CHANGES. AND YOU’RE DONE.

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